The Case Manager is responsible for the overall functions of the residential program to ensure that excellent practice standards are met including administrative, training, employee relations, health and safety, service delivery, case management, professional and community liaison.

• University or college degree in healthcare, health management, or social services
• 2 years recent related experience including 1 year supervisory or administrative experience.
• Acceptable Criminal Record Search reports
• Fluent in English, both written and  verbal communication
• Good knowledge of Microsoft office products
• First Aid, CPR and NVCI (or equivalent) Certificate,
• Valid class 5 driver’s license with no restrictions and a clear driving abstract
• We are not accepting students for this position

Skills

• Must demonstrate experience dealing with persons with challenging behaviours related to developmental delays, Autism Spectrum Disorder and/or other mental health issues, strategy development, mediation, counseling, advocacy, community networking, and life skills management.
• Must demonstrate knowledge of different service approaches, the development of client service plans, and legislation and government regulations applicable to the program.
• Excellent communication skills, computer literacy
• Demonstrated ability to provide and receive feedback
• Strong conflict resolution and problem-solving skills
• Demonstrated ability to provide training (both individual and group)
• Demonstrated ability to build rapport quickly
• Management, organizational and time management skills
• Demonstrated ability to creatively solve problems
• Demonstrated ability to work independently and as a part of a cross-discipline and multi-jurisdictional team
• Demonstrated ability to handle stressful situations

Roles and Responsibilities

Client

• Oversee the development of client assessments, behaviour support plans, collaborative services, and transition and discharge plans
• Coordinate the individualized client service plan; monitor the development, implementation, evaluation of goals and outcomes with case management team.
• Train the staff team to implement client service plans and safety plans (if applicable) including sensory integration, safety, communication verbal and non-verbal, community integration, life skill and social development.
• Oversee medication policies and procedures with the Medication and Nursing Coordinator including safety, inventory, monitoring, dosage effectiveness and documentation.
• Ensure critical incident reports are accurately documented within 24 hours. Analyse reports for corrective actions, trends and training needs. Perform debriefing and training with staff as required.
• Ensure healthy meal plans based on Canada Food Guides and/or direction from dietician are implemented.
• Assist in planning for supervised family visitations.
• Transport clients to medical, dental or other necessary appointments as needed.

Staff

• Provide direct supervision to Support Workers; complete documented supervision and annual performance evaluations, performance management and progressive discipline as needed.
• Supervise staff teams to deliver effective client care while ensuring that service delivery adheres to the agency’s best practice standards, policies and procedures.
• Provide on call assistance for crisis situations and emergencies.
• In collaboration with the Occupational Health and Safety Coordinator, ensure programs meet all health, safety and transportation requirements.
• Participates in the screening and hiring of new staff for the programs under their management as required
• Provide onsite orientation and supervise job shadowing for new hires.
• Support staff with personal wellness and professional development.
• Schedule and participate in Support Worker team meetings.
• Coordinate and/or deliver required training.

Case Management

• Establish professional working      relationships with funder such as MCFD & CLBC and other relevant      agencies in order to facilitate appropriate case management in the best      interest of the client.
• Coordinate Integrated Case Management meetings (ICMs). Work collaboratively with the client, family members, caregivers, social worker, resource social worker/quality service analyst, teachers, behavior consultant, and others involved with the client to ensure consistency and effective goal setting in providing behavioural programming and support

Community Liaison

• Establish professional working relationships with funders and other relevant agencies in order to advocate for resources and support in the best interest of the client.
• Maintain knowledge and working relationships with other community service providers.
• Ensures client success in referrals and specialized school programs.

Administration

• Facilitate access for professional monitoring visits, inspections, quality Improvement committee reviews, volunteers and contractors.
• Assist scheduler and Services Manager with staff scheduling and shift schedules.
• Assist in services Department general orientation of new employees
• Oversee data tracking and collection for program outcomes. Analyze results with Quality Assurance Manager for program improvements.
• Ensure all reports, updates, statistics, time sheets and petty cash records are reviewed and completed within deadlines.
• Submit required weekly /monthly/ quarterly reports within deadlines.
• Provide on-site support and training to Support Workers in areas of client data tracking, client file documentation and archiving, petty cash, reports, policy/procedures, technology, standards of care, house safety and maintenance.
• Approve work hours and ensure accuracy of staff timesheets in the payroll system.
• Comply with the assignments and instructions of Case Management Supervisor and Services Manager as part of the duties

Job Type: Only Full-time, Contract-base

Contract length: 12 months, with possibility of annual renewal based on performance and company needs  

Starting salary: $31.00 per hour during probation which is normally 6 month and $33.50 after passing the probation

• 8-hour shift weekdays (9a-5p)
• Weekend availability (occasionally if demanded)

• Dental care
• Extended health care
• Vision care
• RRSP, LTD
• Life Insurance

In Lower mainland area including Vancouver, Richmond, Tri-cities, New Westminster, Delta, and Surrey (may require daily traveling between the mentioned cities)